Help & Support Area
Sales and Product-related Frequently Asked Questions
- What are the benefits to IT Certification?
- Why choose Online Learning (elearning)?
- Why is e-learning at times better than classroom training?
- How often can I run a course?
- What equipment do I need to run your courses?
- Where can I take the certification exams?
- What support do you provide?
- What is a single-user license?
- Are these courses right for my abilities?
- Will I need additional materials?
- Will I have access to any updated course materials?
Purchasing Frequently Asked Questions
Member Support Frequently Asked Questions
- How do I access a Course?
- I cannot log in to the member area to access my course
- How can I change my Username and Password?
- I cannot find the answer to my question.
What are the benefits to IT Certification?
Even in today's competitive job market the demand for skilled IT staff is growing, obtaining an IT certification provides recognized proof of your professional achievements, enhancing job opportunities.
If you are self-employed, being certified will boost customer confidence and provide a larger client base.
Why choose to learn online (e-learning)?
Online computer training also known as e-learning is flexible, self paced, convenient and is highly effective, because you learn when you want to learn at your own time in your own pace with no pre-set class-schedules, all of our courses combine instructor led video lectures with exercises and have been developed in small modules to help self study and can be stopped and retaken as necessary.
Virtually anyone can sharpen skills or develop new ones, pick up quick tips or launch a whole new career, earn an IT certification or enhance their existing knowledge and skills.
Why is e-learning at times better than classroom training?
In a classroom environment, if you miss what the instructor says, you've missed it! With our online training courses, you may start, pause, stop and re-run a course as often as you like. Not only is e-learning more comprehensive than classroom training, it is self-paced and accessible from any location at anytime 24 hours a day, 7 days for a fraction of the cost of classroom training.
Our online courses cover industry recognised professional certifications including: Microsoft MCSA, MCSE and individual MCP examinations on Windows Server 2003 and Cisco CCNA
How often can I run a course?
All of our courses are available 24 hours a day, 7 days a week. You may start, pause, stop and re-run a course as many times as you like over the 12 month licence period.
What equipment do I need to run your courses?
You will need a computer with a minimum of a Pentium 300MHz Processor and 64 MB of RAM, Windows 98SE or later Microsoft OS with DirectX version 9 or later, a Sound Card and Internet access with Internet Explorer 5.5 or later or similar compatible browser (The Opera browser is not supported).
We recommended that you use a broadband cable/DSL home connection, as the multimedia portions of our courses may be prohibitively slow over a dial-up connection.
Where can I take the certification exams?
All certification exams can be taken world wide at an external test centre near to you.
Microsoft Exams can be booked through: Thomson Prometric, For Microsoft exam fees Click Here.
Cisco Exam fees and booking information can be found through: Pearson VUE.
What support do you provide?
All of our courses include email support from one of our training mentors.
What is a single-user license?
This is a non-transferable licence, which permits the purchaser to access the member area and use our services and training from a computer with Internet access.
Are these courses right for my abilities?
All our courses are designed to start at a beginner's level and progress through to introduce intermediate and then more advanced concepts.
For the more experienced we hope to reinforce foundational concepts and fill in the holes for technologies you may not have experience or practice with and aid career progression.
Will I need additional materials?
Our courses are designed to prepare a student for the real world using video simulations and exercises to reinforce key concepts and help with test preparation.
Although not essential it is always wise to carry out extra reading from Press books or the Internet and configure a practice test environment to add value to your studies and keep up to date with the latest technology changes.
Will I have access to any updated course materials?
Yes. For the duration of your 12 months license you will receive any updates we make to your course or courses free of charge.
How can I place an Order?
We've done our best to make it easy for you to place an order. Once you have selected the course you wish to buy, you can choose to place your order in one of the following ways:
- Credit Card Payment - Available Online Only from the relevant course page
- Emailed purchase orders
- Cheque in the Post
What do I need to do to place an Order Online?
- When you have located the Course you want to buy, open the relevant course page. (As an alternative to using the relevant course page, courses can also be ordered through our Course Price List page). Click on the 'Buy Now' button, this will transfer you to the secure registration page.
- You will then be asked for further details that are required to satisfy your order just follow the instructions on the screen, you will then be transferred to the Secure online payment service, input your Credit Card details when prompted. Your order confirmation will then be displayed
NOTE: The card number will be checked to see if it matches your address in order to minimize fraudulent use of your card. We do not store credit card information - After completion of the transaction you will receive an E-mail with details of your payment and confirmation of your order and your member logon details.
This site uses 128-bit SSL (Secure Socket Layers) encryption for all account and payment information. This is done via an 'SSL certificate' provided by GeoTrust (a respected certificate issuer).
On pages used to gather information, in the browser window you will notice a padlock, for example on our Member Login area, (either at the base of the browser window or in the path field). This indicates that secure communications are used between your browser and our website.
How do I access a Course?
All members can access their chosen courses from the member area using their assigned Username and Password
I cannot log in to the member area to access my course
Check that you have entered the correct username and password, these were assigned to you when you purchased a course. Remember that the username and password are both case sensitive.
In case you have forgotten your password click on the Forgotten Password? link. Then when prompted enter your e-mail address in the Email Address text box; ensure you enter the same e-mail address associated with your account. A new password will then be issued to you by e-mail.
How can I change my Username and Password?
You can update your account information including your username and password, from within the member area
I cannot find the answer to my question.
If you are unable to find the answer to your question then please email us and we will try to help.
